Shark Tank's Daymond John: Three Reasons Customer Service Trumps Everything

Daymond John (the storied creator of FUBU who's now so spiffily informative on Shark Tank) and I tend to cover different areas; he’s best-known for working with entrepreneurs and in mentorship, and I concentrate on customer service and the customer experience as a consultant and keynote speaker. So I was heartened to hear Daymond's strong feelings on the subject, on “my” subject, so to speak, when we recently spoke after his Capital One mentorship event in NYC.